Q: Why do I have to move my web site? What does web site migration entail?
A: If your current hosting provider can no longer match the necessities of your site, or if you suffer from regular network downtime, or if you are made to wait for hours for the support staff to reply back to you, it might be a clever idea to switch your provider, i.e. to transfer all the files for your sites along with your databases from your current provider to your new provider. At R-TEL, we are aware that this can often be hard and time–consuming. That is the reason why we’ll perform all that for you for free!Our highly skilled technical staff members will move your site content from your current hosting provider to us. Our technicians have plenty of experience migrating websites and are able to take care of everything – from a common WordPress–based blog or Joomla™ CMS–driven web site, to a highly complex, custom–built application.
Q: How much time will it take for my web site to be moved to your platform?
A: While we cannot give you an exact time interval, since there are plenty of variables, including the size of the files and databases, the location of the current host’s server, the complexity of your web site and the current workload of our Website Migration Department, etc., we’ll do our best to move your site within 48h, and in certain cases – within 24h (when the content is not very large).
Q: Do you require anything from me before you start transferring my site?
A: Yep. We’ll need the name of the website that you would like us to transfer. We’ll also need a means to access your present web hosting account so that we can get the content pertaining to your site.
Q: I give you access to sensitive info. How can I be sure that you won’t abuse it?
Q: Will my web site be unavailable during the transfer?
A: While we transfer your site, it will be available both in your hosting account with us and in your account with your previous web hosting provider. Once the migration is finished, we will ensure that everything is functioning correctly and that the integrity of your content is not jeopardized before informing you that the migration is over. After that, we will instruct you how to move the domain to your web hosting account with us and how to change the DNS records.
Q: Will my old hosting provider have to do anything?
A: While we migrate your web content, your hosting provider will not be aware of the transfer at all. We will never get in touch with them in any way.
Q: Which web hosting platforms do you support?
A: We support all Linux–driven hosting platforms. In essence, if we can get access to your Control Panel, we will be able to migrate your site.The only platforms that we don’t support are closed–source site building platforms such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.