Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide a 1–hour solution warranty with all of our Linux website hosting packages, meaning that each assistance request you email is going to be answered to in only sixty minutes max. Our support company members have been educated to promptly remedy any case and to offer you well–timed information on any situation that you could have.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us anytime required. Our staff of consultants will be on–line for you 24x7x365 to reply to all of your issues and to remedy any matter you will likely have. You are able to send us a technical support ticket from the R-TEL Control Panel or send us an email message any moment. Additionally, on working days, you’ll be able to give us a call or work with the live chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you need help while working within the Control Panel, you could always just click the Help key and find your issue in the group of articles or blog posts that will come up. We have also turned almost all the content articles into video clips. The listing of videos will show up if you select the Videos button available in the top right angle.