A Sixty–Minute Response Time Guarantee
We offer a one–hour response guarantee for every trouble ticket or email that you submit to the client service team. We’ll speedily reply to all general enquiries and forward the matter to our administrators in case further assistance is required. If you order the Admin Services package, we’ll execute any of the included server management tasks at a time that has been discussed with you preliminary.
A Top–Quality Customer Care Service
Our client support team will be at your disposal 24–7–365 should you require assistance while working with the Control Panel or with any of the apps that we install on your behalf on the dedicated server. What is more if you require assistance handling the daily administration tasks on your dedicated server, you can take advantage of our Admin Services package, which includes backup storage space, Operating System updates every week, troubleshooting and installation procedures, server monitoring and restarting services, etc.
A User–Friendly Help Section
Every Linux dedicated hosting server includes our charge–free Control Panel, which boasts a detailed knowledge base plus a group of how–to video tutorials. Whenever you require assistance with the Control Panel, just press the Help or Videos buttons in the upper right corner.