Integrated Ticketing System in Website Hosting
With a website hosting from our company, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst you’re browsing your files or customizing various settings. The ticketing system is being monitored 24/7/365 by our technical support team members and the response time is maximum one hour, but it seldom takes more than 20 minutes to receive assistance. In stark contrast to some other web hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and ask for information concerning any technical or billing problem. Additionally, you can read a collection of informational articles, which will help you resolve the most commonly confronted issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with us and you’d like to contact our customer support engineers, you’ll be able to open a ticket directly from your Hepsia Control Panel instead of using a completely different tech support platform as you’ll need to do with most hosting providers on the market. Our integrated ticketing system will permit you to post a new ticket without any effort and to go through older tickets using an intelligent search filter. You’ll also be able to check the relevant knowledgebase articles that our system will offer you on the basis of the problem category that you pick for your new ticket. You can carry out all of these things without signing out of your Hepsia Control Panel at any time, which goes to say that in case you encounter any challenge or have a question, you can contact our technicians and solve the particular issue in no more than sixty minutes through a single support platform.