A live chat is one of the several channels of communication provided by some hosting companies as a part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical support. This method of contact is faster as compared to a support ticket and it'll make it much less likely to misspell or misunderstand anything in comparison to a telephone call with a representative. Furthermore, if the trouble that you have requires some time to be investigated and dealt with, you are able to do something else meanwhile rather than just waiting, as you'd have to do if you call. You can also take advantage of a live chat support service for free as long as you have web accessibility even when your hosting provider is located in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Website Hosting

As part of the support services that we offer for our Linux website hosting, we now have live chat support which is available every single day, even on holidays. You'll be able to get in touch with us regardless if you already own an account or not, because we will support you with all sorts of things, ranging from giving you basic info about our services if you aren't our customer yet and you are thinking about acquiring one of the plans, to assisting you with setting up an e-mail account in an e-mail client. Some issues are more complicated and time-consuming, so you will need to take advantage of the ticketing system that is integrated in our Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is available to all our future and active clients. If you are searching for a new website hosting account, you'll be able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated hosting in order to choose the right plan for your web sites. If you already own an account with us, we'll be able to support you in a timely manner with general, billing and first-level technicalmatters. Even though in some cases you will need to open a support ticket since there are issues that can't be resolved through a live chat, we'll be able to help you with numerous standard tasks, for instance installing an e-mail account in an e-mail client or forwarding one domain to another one. Thus, you'll receive prompt assistance and you will save many hours.