If you ever have any questions in regard to the web hosting service or you experience a problem with your websites, you’ll need to get in touch with the respective hosting company’s client support team. It may not matter how quickly they will respond when you have a generic query, but an issue such as a botched script update, for instance, may lead to your site becoming broken or inaccessible on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the website will be inoperative. In case you offer services or goods online, any downtime will influence your website unfavorably and you may lose existing or potential customers. Lots of web hosting providers, particularly resellers, respond to emails and tickets within 24 hours, but in the electronic world that’s much too long, since visitors will rarely come back to a site that is not working properly for a prolonged interval.

One-Hour Response Guarantee in Website Hosting

Our guaranteed maximum reply time for any ticket that you open or any e-mail that you write is just sixty minutes, even in case you contact us on weekends and official holidays. Regardless of the essence of your query or issue, we’ll lend you a hand immediately and will supply you with the needed information to fix any problem with your sites. The real reaction time usually doesn’t exceed fifteen-twenty minutes, which is why you can forget about waiting for hours and hours to get an issue resolved or what is even worse – waiting one whole day only to get an answer that more information is needed while nothing’s fixed. We’ll offer you assistance in a timely fashion just because we are aware of how precious time can be in the dynamic Internet age. The 60-minute reply time guarantee is valid for any technical or billing inquiry that you might have in regard to our Linux website hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we know precisely how crucial it is to obtain prompt support, we promise that you’ll never have to wait around for more than 1 hour to receive a response to any trouble ticket that you open through your semi-dedicated server Control Panel. As it is, you will seldom have to wait for more than twenty-thirty minutes and this applies to any issue irrespective of its nature – technical, general or billing. Plus, our technical and customer support team is on duty 24x7, which is why even if you send a ticket during official holidays, you’ll invariably receive an immediate reply, which will include the answer to a question, the solution to a predicament or the information necessary to resolve an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever have to spend a day waiting for an answer like you would with other hosting companies.