One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum reply time for any ticket that you open or any e-mail that you write is just sixty minutes, even in case you contact us on weekends and official holidays. Regardless of the essence of your query or issue, we’ll lend you a hand immediately and will supply you with the needed information to fix any problem with your sites. The real reaction time usually doesn’t exceed fifteen-twenty minutes, which is why you can forget about waiting for hours and hours to get an issue resolved or what is even worse – waiting one whole day only to get an answer that more information is needed while nothing’s fixed. We’ll offer you assistance in a timely fashion just because we are aware of how precious time can be in the dynamic Internet age. The 60-minute reply time guarantee is valid for any technical or billing inquiry that you might have in regard to our Linux website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we know precisely how crucial it is to obtain prompt support, we promise that you’ll never have to wait around for more than 1 hour to receive a response to any trouble ticket that you open through your semi-dedicated server Control Panel. As it is, you will seldom have to wait for more than twenty-thirty minutes and this applies to any issue irrespective of its nature – technical, general or billing. Plus, our technical and customer support team is on duty 24x7, which is why even if you send a ticket during official holidays, you’ll invariably receive an immediate reply, which will include the answer to a question, the solution to a predicament or the information necessary to resolve an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever have to spend a day waiting for an answer like you would with other hosting companies.