24/7 Customer Support in Website Hosting
The customer and tech support services for all of our website hosting plans are round-the-clock, therefore you can forget about waiting for several days so as to receive assistance. If you are not our client yet, you can phone us, chat with a consultant or send an e-mail message. In case you already have an account, you are able to open a support ticket in addition to the other three ways of communication. You'll be able to pick the most suitable way to contact us depending on where you are or what device you are using. We will assist you for more or less any hosting-related question that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even then the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get prompt help, especially when your website is not running as it should be for some reason. All of our Linux semi-dedicated hosting come with 24/7 customer and tech support, therefore if something happens, you'll be able to use several methods to get in touch with us - telephone line with a few local numbers around the world, live chat, emails and support tickets. The first two methods are for pre-sales, billing and basic matters, so if you do not have an account yet, for example, you will be able to receive additional details regarding our services, or we will help you with less complex tech issues. The next two methods are for solely technical problems or everything that's more time-consuming due to the fact that it's much easier to track the correspondence between you and our support team. The warranted maximum answer time for them is merely an hour, the actual one - 15-20 minutes, so you will not need to wait for a whole day in order to receive assistance like you may need to do with other service providers.
24/7 Customer Support in VPS Hosting
When you use our Linux VPS hosting, you won't ever have to wait for more than 1 hour in order to get assistance for any kind of situation that you could experience regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all the tickets which you open via your billing Control Panel or emails that you send to our technical support team. In addition, we have local telephone numbers in a couple of countries globally as well as a live chat service where we will help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the numerous ways of communication, so whatever your question or issue is, there is always someone to help you quickly. When you need help with third-party software, that you cannot deploy or which gives you troubles, you can benefit from the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
All the dedicated server packages that we supply come with 24/7 support through several means of communication and with a one-hour max answer time guarantee. When you want to find out more about the plans or you have some general or billing questions, you can call one of the local numbers we have worldwide or you could use our live chat service and speak with a live agent. For strictly tech difficulties that require the help of a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email message, as all of these channels are more appropriate to monitor a specific problem. The reply time for them rarely exceeds 30 minutes, therefore you can forget about having to wait for a full day to receive assistance. The support service is available for any server-related issues, including the pre-installed software. When you need help with third-party applications, you may consider acquiring the Managed Services upgrade that we supply for all of the packages.